HealthGrades, the nation’s leading independent healthcare ratings organization, recently released its latest quality measurement rankings. Baptist Health Floyd is pleased to report that, once again, the hospital has been ranked among the top five percent of hospitals nationwide for clinical excellence. And that’s not all. Many specific departments have also received exceptional rankings in additional HealthGrades clinical categories.
(See “Clinical Distinctions.”)
As Joseph Bruckman, MD, medical director and chief medical officer of Baptist Health Floyd explained, “We began our program of quality initiatives several years ago by working with the VHA (Volunteer Hospital Association) to establish goals we wanted to attain, always reaching higher to provide better care. We developed quality initiatives and formed teams made up of physicians, nurses, staff and administration to spearhead the initiatives. These teams have been the key to our achievements.”
“We gathered multidisciplinary groups to look at standards of care, study guidelines and make sure our practices are consistent with best practices and the highest standards,” said Carol Mullen, RN, director of Medical Care Management. “These teams are empowered to develop protocols and respond proactively to the latest information. For example, when we learned of an international initiative that showed the value of a very quick response when you sense that a patient’s condition may be worsening, we put together a team to look into it. This led to the development of rapid response protocols that give the bedside nurse the resources to take immediate action to get an assessment and see if intervention is necessary. It is sort of an early warning system that allows the nurse to initiate tests so that when the physician arrives, he or she
will have specific information to provide.”